Lentine's Return Policy

"What if there is a problem with my order?"

As unlikely as that may seem, if there is a problem with your order, call us at 1-800-822-6752 immediately. We'll take care of you no matter what. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP.

"No Hassle" Return Policy:

We want you to be completely happy with your purchase from Lentine's. If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (30 days or so). If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use, and include a Return Authorization number (see below) or be subject to a restocking fee.

Non-returnable Items:

While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include software, which manufacturers will not accept returns for, and any item that is considered personal; such as an earphone, instrument mouthpiece, or other items that you wouldn't want to purchase if someone else had their DNA on them. "Special Orders," discontinued products, close-outs, used products, etc. are not returnable.

How to Make a Return:

Call us at 1-800-822-6752 for a return authorization number, then send the product back to us. Returns sent without a Return Authorization number will not be accepted.

The above return policy applies only to items purchased online at www.lentine.com